Academic Medicine Open Forum

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  • 1.  For Your Learning Friday: Effective Leaders Focus on Impact not Intent

    Posted 07-23-2021 09:47:00 AM

    We tend to measure ourselves based on our intent but others measure us based on our impact. Effective leaders are aware that their impact can be different from what they intend or expect. Intentions cannot be seen, but impact is felt. Regardless of how good or justifiable your intentions are, people will respond to you as a leader based on how they interpret your intentions (through your actions and behaviors). As a leader, don't be afraid to openly state your intentions if there is any chance of misinterpretation. Also, don't be afraid to go back and clarify your intentions if you notice an unintended, negative impact. At the same time, all of us should be cautious when interpreting others' intentions. Try to assume good intent and give others the benefit of the doubt.

    Have you ever had an experience when the best of intentions had a negative impact? How can you reduce the likelihood of a disconnect between your intention and your impact? If a disconnect occurs, what should you do?



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    Shira Kaplan
    Program Manager of Leadership Development
    Association of American Medical Colleges
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  • 2.  RE: For Your Learning Friday: Effective Leaders Focus on Impact not Intent

    Posted 07-26-2021 10:18:00 AM
    What a great reminder, Shira! I have certainly had instances where what I felt were my "good and positive intentions" did not land as intended causing angst among members of my team and a much-needed reset for me to ensure my initial goals were met. Thanks for sharing this!

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    Shashea Adams-Guess
    AVP, Planning & Advancement Services
    The University of Texas Southwestern Medical Center
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  • 3.  RE: For Your Learning Friday: Effective Leaders Focus on Impact not Intent

    Posted 07-27-2021 09:30:00 AM
    Intent and impact are natural processes in planning and assessment that apply equally well to managing organizations, leading teams, and to teaching students (and faculty who are ideally still "students").  There are two directions from which to view this issue and I would suggest you consider viewing intent and impact from the team's point of view.  I have felt the burden of responsibility in various settings and have learned that our first instinct is to "make" things happen.  Ironically, that is not what effective leaders do.  The other direction is to "let" things happen after you have set the stage.  The leader of any system is responsible for assessing the situation, creating possibilities, and prioritizing choices (for those who see patients does this sound familiar?).  The emotionally intelligent way to "let" things happen is to inform and empower.  People support best that which they help to create.  Telling is the easy way out, whether you are teaching or managing.  Guiding takes much more energy and wisdom, and trust.  Information and communication build trust if they are intelligently applied.  So, intent and impact are not so much about how well you think you know what needs to be done but how well you know yourself.

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    John Pelley
    Professor
    Texas Tech HSC
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  • 4.  RE: For Your Learning Friday: Effective Leaders Focus on Impact not Intent

    Posted 07-27-2021 09:14:00 AM
    Very well said Shira. I oftentimes see that however good ones intentions are, if he/she/they does not communicate appropriately based on the person receiving the message, the impact (or outcome) that is expected is not achieved. This applies to both professional and personal life.

    Kappu Ramasubramanian
    Chief Data and Analytics Officer,
    University of Virginia School of Medicine, UVA Health Systems.

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    Kappu Ramasubramanian
    Chief Data and Analytics Officer
    University of Virginia School of Medicine
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